Contact

How Can We Help?

Whether you need guidance choosing the right grill, patio set, or fire pit, our team is ready to help.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM MT).
Reach Us

Choose Your Preferred Channel

Email
support@backyardnationusa.com
Replies within 1 business day
Phone
702-955-6885
Monday to Friday, 9:00 AM to 5:00 PM MT
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery status. If you have questions about your shipment, feel free to email us with your order number.

What is your return policy?

We offer 30-day returns on eligible items. If something does not meet your expectations, please review our Return Policy page for full details on how to start a return.

Can I exchange an item for a different style or size?

Contact us by email or phone with your order number and the item you would like instead, and we will walk you through the process.

How do I choose the right grill or patio furniture set for my space?

Consider the size of your patio or deck, how many guests you typically host, and your preferred cooking style. Our product pages include detailed dimensions and features to help you find the right fit for your backyard.

What materials are your fire pits and patio furniture made from?

Materials vary by product and are listed on each product page. Many of our pieces feature weather-resistant frames, durable steel construction, and fade-resistant fabrics designed for extended outdoor use.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Order Status or Tracking
Returns or Exchanges
BBQ Grill Questions
Patio Furniture Questions
Fire Pit Questions
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Replies

Every inquiry receives a thoughtful response within 1 business day, Monday through Friday.

Secure Shopping

Your personal information and payment details are protected by industry-standard encryption at every step.

Free Continental Shipping

Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.

30-Day Returns